Agilent Technologies Inc. (NYSE: A) today announced it has joined the Arizona State University Center for Services Leadership (CSL), and that the CSL has appointed Eric Senesi, vice president and general manager of Agilent's Worldwide Customer Service and Support organization, to its advisory board. The invitation-only CSL partnership provides an opportunity for member companies to research the latest in services leadership, as well as participate in extensive information sharing across a wide spectrum of industries. "Agilent is pleased to be a part of this widely recognized organization," said Senesi. "As our representative on the advisory board, I'll look for ways to contribute to the future success of the CSL and its cross-industry participants who are all striving to deliver the highest quality service to their customers." The globally recognized CSL strives to improve business and academic understanding of the growing role of services in organizations and with customers. To be a CSL member, organizations must possess an exceptional reputation as either a services firm or a product/manufacturing firm that competes through service(s). The organization must also be dedicated to change and improvement, making a strategic commitment to compete through service(s). Agilent joins a long list of service-oriented companies who are members of the CSL, such as IBM, Harley-Davidson, Marriott and Boeing.

About the CSL

The CSL was established in 1985 to pioneer the study of services when business schools were focusing primarily on products and manufacturing enterprises. By filling this void, the CSL has established itself as a globally recognized authority and resource in the field. Highly successful companies and top academics turn to the CSL to understand how to compete strategically through both profitable services and through the use of customer service as a source of distinction. For more information about the CSL, please go to .