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Reachback spectral analysis request

Our reachback service is for expert spectroscopic analysis of Resolve system scans. Our Raman experts can help analyze a scan, or set of scans, where your Resolve system provides inconclusive results. This can be helpful if your system has:
  • not provided a match, despite providing a good quality spectrum
  • matched to something you have reason to believe is incorrect
  • given different results for more than one scan of the same substance under the same conditions
Using the form below, please supply as much information as possible about the scan(s) you would like us to analyze. Please provide a Reachback file(.cez) if possible. Omitting any information may result in a delayed Agilent response.

NOTE: This service is for spectral analysis only. For system faults and all other technical support, please Contact Us.

Contact information
* This is a required field
* A registered Resolve user This is a required field
* An email address registered to use the Resolve Reachback service. If you dona??t have this please contact your service provider. We will send the Reachback response to this address This is a required field Enter a valid email address
* The organisation that owns and operates the Resolve system This is a required field
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Please enter valid phone number
System information
* This is a required field Serial number has to be 5 digits Serial number is invalid
Environment conditions
* Is the sample exposed to sunlight or room light This is a required field
* What is the approximate temperature that the measurement was carried out in. (this is not the temperature of the system) This is a required field
Scans
Scan #{{$index+1}}
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* This is a required field
* What mode did you use for this measurement? This is a required field
* What type of container was the sample contained within? If unsure, please select 'Not sure' and use the 'Container notes' box to provide as much detail as possible. This is a required field
Please describe any distinguishing features of the container and how the Resolve unit was aligned to it
* Please select the type of sample you are scanning. Select 'not sure' if unknown or not visible This is a required field
Please provide any additional information or observations about the sample or use case here. Do you suspect this could be a mixture? Did you have difficulty in aligning the Resolve with the sample?
* Please select the approximate color of the sample. Select 'not sure' if unknown or not visible. This is a required field
* Please upload a Reachback file (*.cez) and any images that will help analyze the problem. To download a file from your Resolve system, access export screen using the right arrow on a graph result screen, connect USB adaptor and choose from export options. This is a required field

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