A strong service strategy is a critical component to enhancing
laboratory operations and enabling laboratory excellence, directly
supporting a company’s core competencies and objectives. A
purposeful strategy facilitates maximizing scientists’ time for science,
instrument fleet uptime to support those personnel, and operational
expenditure.
The driving reason for developing a service and
maintenance strategy is to enable science. Maximum instrument
uptime is a critical and measurable metric to achieve laboratory
business objectives.
Understanding the composition and use of a
scientific instrumentation fleet is a requisite foundation for making
appropriate, informed, and data-driven decisions regarding laboratory
assets.
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