Change management for lab transformation
Startups, mid-growth companies, and established veterans alike face different challenges. And the
ability to change direction to
accommodate new or changing business goals is becoming
increasingly important.
Having the right people with the expertise throughout all phases of growth is a smart investment for any
business looking to achieve
sustainable and profitable growth. For example, a new company
looking to set up a new lab from scratch needs help with choosing the
right instrumentation for business goals, while an existing lab that
needs to relocate wants assistance with managing vendors, and an
established lab that is changing their core business requires the ability
to pivot quickly.
A reliable partner can identify and recommend solutions for immediate
needs such as these and also work with a customer on longer term
strategic plans beyond the day to day. In many instances, a business
may not even know the right questions to ask to maximize lab
efficiency—a trusted authority will. Knowing how to take advantage of
an older instrument fleet in order to fund new innovation, for example,
or the ability to identify whether or not there is an appropriate level of
service contracts. The right team is able to tell a lab if their footprint is
right or if it needs to change to minimize risk.
Change management is important particularly during program implementations when a lot changes for
customers and when things
are most acute and visible. Working with a knowledgeable team can
minimize the pain of change. And while implementation is, in many
cases, the major initial change, there will almost inevitably be
additional change throughout the course of a multi-year program. This
is where culture plays a part—sometimes a customer needs a lot of
support, but other times very little. The effective team is the one with
the cultural understanding and communication skills to recognize the
difference and work with it.
The right partner will know what's coming, when it's happening, how to prepare for it—and most
importantly, how to articulate it.